Servants of the Lord Ministries
President and Senior Pastor: Joseph C. Hedgecock
Privacy and Data Protection Policy
“Servants of the Lord Ministries” is committed to protecting your privacy. This policy explains how we collect and use the personal information you provide to us whether online or via phone, mobile, email, letter or other correspondence.
By using our website, any of our services, or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.
Who we are
“Servants of the Lord Ministries” is a Non-Profit-Organisation and a Non-Denominational Teaching and Training Ministry serving the Body of Christ.
It is the aim of the Ministry to help believers develop their relationship with God through ‘Hearing His voice and Obeying Him’.
“Servants of the Lord Ministries” is a VAT Non-profit Organisation registered in the UK (registered VAT no. 634249244).
In carrying out our day to day activities we process and store personal information relating to our supporters, customers, volunteers and guests and we are therefore required to adhere to the requirements of the Data Protection Act 1998. We take our responsibilities under this act very seriously and we ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance with that Act.
What personal information do we collect?
Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, mobile telephone number, fax number, bank account details and credit/debit card details. We collect personal information about you when you ask about our activities, make a donation to us, register for an event, engage with our social media or message boards, order products and services (such as publications and email newsletters), or otherwise give us personal information.
If you do nothing other than read pages or download information from our website, we may gather information about this use, such as which pages are most visited and which events or activities are of most interest. This information can be used to help us improve our website and services and ensure we provide you with the best service. Wherever possible, the information we use for this purpose will be aggregated or anonymised, i. e. it will not identify you as an individual visitor to our website. More information can be found in the section below entitled 'Our website'.
We do not usually collect sensitive personal information about you unless there is a clear reason for doing so, such as involvement in an event where we need this information to ensure safeguarding, and appropriate checks on volunteers, or care of participants. For some events we will collect health information so that leaders on our events have the relevant information to care for participants. We will make it clear to you when collecting this information as to what we are collecting and why.
Credit and debit card payment information
We do not use credit or debit cards for donations, to buy something or to pay online or over the phone.
We do not store your credit or debit card details.
Servants of the Lord Ministries’ Resources
When a resource needs to be posted to you, free or paid for, it will be processed through our UK bank. For the transaction to be processed, no payment information is stored in the Servants of the Lord Ministries online store.
To dispatch your products we make sure that we process and handle your data according to the Data Protection Act.
Why do we collect and how do we use your information?
We may collect your personal information for a number of reasons, such as:
- to provide you with the services, products or information you have requested
- to process any donation(s) we may receive from you
- to ask for your support for our mission but in accordance with your preferences
- to provide you with information about our work or our activities that you have asked to receive
- to send you the items you have ordered through our web site
- for administration purposes, e. g. we may contact you about a donation you have made or event you have expressed an interest in or registered for or volunteered on
- for internal record keeping, such as the management of feedback or complaints
Please note, when placing an order, you are agreeing that SOLM can contact you by email about the order and check that the content of your order has met your expectations. In case you are requesting further information, we can recommend and offer similar products and services.
We may use IP addresses to block disruptive use, to record website traffic, to personalise the way our information is presented to you or to identify your approximate location – where it is required or authorised by law.
Information sharing and disclosure
We will not sell or swap your information with any third party.
We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example to the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation.
We will not share your information for any other purposes.
The accuracy of your information
We aim to ensure that all information we hold about you is accurate and, where necessary, kept up to date. If any of the information we hold about you is inaccurate and either you advise us or we become otherwise aware, we will ensure it is amended and updated as soon as possible.
If you are aged 16 or under and would like to participate in an event, make a donation or get involved with us, please make sure that you have your parent/guardian’s permission before giving us your personal information. When we collect information about a child or young person, we will make it clear as to the reasons for collecting this information and how it will be used.
We do not get involved in fund raising activities.
Storing your information
We will keep your information for as long as required to enable us to operate our Ministry but we will not keep your information for any longer than is necessary. We will take into consideration our legal obligations, tax and accounting rules when determining how long we should retain your information. When we no longer need to retain your information we will ensure it is securely disposed of, at the appropriate time.
Our Site may use "cookies" to enhance User experience.
What are cookies?
A cookie is a text file stored in a user’s web browser on any device they use to access a website that holds information regarding the user’s visit, such as preferences. When the user returns, the browser provides the cookie with the stored information to the site.
What cookies are used for?
Cookies are used for adjusting a website’s content to fit a user’s preferences and optimize the website. They store useful information that improve the user’s experience of a website. They are most commonly used for:
- Storing login information so that a user does not need to re-login on every visit.
- Recognizing the type of device a user is browsing with and any preferences applied to optimize the website specifically for the device.
- Creating statistics that help website owners to understand how their users interact with their website, which allows them to improve their structure and content.
By default, browsers are configured to accept cookies. However, these settings may be changed to block cookies entirely, or to inform the user each time they are used. Detailed information about cookies and the options associated with them are available in each browsers’ settings.
If, by changing the browser’s setting, cookies are blocked entirely, note that some parts of the Site may not function properly.
For all areas of our website that collect personal information, we use a secure server. Although we cannot 100 per cent guarantee the security of any information you transmit to us, we enforce strict procedures and security features to protect your information and prevent unauthorised access.
Changes to the policy
This policy replaces all previous versions and is correct as of 09.05.2018 (May 2018). We will regularly review and update this Privacy and Data Protection Statement and will update, modify, add or remove sections at our discretion.
You have the right to:
- request a copy of the information we hold about you
- update or amend the information we hold about you if it is wrong
- change your communication preferences at any time
- ask us to remove your personal information from our records
- raise a concern or complaint about the way in which your information is being used
If you wish to find out more about these rights, or obtain a copy of the information we hold about you, please contact our Ministry Support Team at:
Servants of the Lord Ministries
2 William Road
Tel: +44 (0) 115 9 17 61 01
If you have any questions or queries about this Privacy and Data Protection Statement, please contact Keith Jenkins using the address and contact details provided above.