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4. CARRIAGE AND SHIPPING
UK Customers: Is free of carriage and handling.
On all orders originating outside the UK will be increased 20% over and above the prices charged in the UK. Items sent to International Customers will be sent overland as printed papers. The customer will be responsible for a faster mail service. Advice on shipping/air freight routes is available upon request.
5. RETURNS
Returns will be only accepted with prior authorisation from SOLM Customer Services. Please telephone our Service line for a returns number (for both UK and Export accounts). Claims for credit or returns will not be considered unless the relevant invoice number is quoted. Approved returns due to damaged stock or our processing error will be given full credit immediately, providing the invoice number is supplied. Approved returns due to other reasons will be subject to a handling charge of 10% of the invoice value. They must be clean, free of booksellers’ marks or labels, and in the sole opinion of the Company, in a condition fit to be resold. They must also be on the current SOLM stock list at the current price. Items received which do not meet this criteria will not be credited to the Customer and will be held at SOLM for 14 days after the Customer has been advised credit cannot be given. If requested they will be returned to the Customer with a 10% handling charge based on the invoice value of the Goods returned plus the cost of carriage. Damaged goods not claimed by the Customer within 14 days of receipt of the credit note by the Customer will be disposed of by SOLM. Unauthorised returns will be returned to the Customer.
6. CANCELLATION
Cancellation of an order by the Customer cannot be accepted or goods returned for credit unless previously agreed to in writing by the Company. Where such cancellation is agreed the Company reserves the right to charge the Customer with the amount of any losses or expenses incurred or material used and a reasonable allowance for overhead charges and loss of profits.
7. CLAIMS
Claims for any damaged or shortages must be notified to the Carriers and the Consignors within 3 days of the receipt of Goods, with a copy sent to the Company within the same period. Written notice of claims for non-delivery must be given to the Company within 14 days of the invoice date or in the case of non-delivery of invoice within 21 days of the date of the original order. On no account will claims be considered if notified outside this period.
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Catalog 
